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Lenzing to launch customer-service centre in Hong Kong

Lenzing Chief Commercial Officer Robert van de Kerkhoff and Technical Customer Service Director Albert Leitner, are to open Lenzing’s new customer service centre in Hong Kong soon. Lenzing, a leading manufacturer of man-made cellulosic fibres, recently announced the opening of this centre. With the launch of this centre, Lenzing’s customer service in North Asia would be strengthened. This will be one of the biggest centres amongst the 10 existing customer service sites.

Lenzing is well-known for its customer service for textile and nonwovens. It has a network of nearly 100 technicians, who offer customers a worldwide service in processing Lenzing fibres. Besides, they also offer special processing know-how in spinning, knitting, weaving and finishing to its global customers, which is in all stages of the textile and nonwovens industry.

Albert Leitner, Technical Customer Service Director stated that they had invested in the best equipment available in the market in Hong Kong. He also added that Hong Kong was the ideal place for this centre to serve their Asian customers efficiently.

The new centres’ main tasks are technical consulting, training and education through workshops and in-house trainings, product and process development, quality management and fabric certification for the fibre-brand license programme of Lenzing.

 
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