Karl Mayer has been expanding its service operations in Asia. This targeted capacity expansion has focused on Vietnam, Bangladesh and India. Karl Mayer has taken on two service technicians to provide its Vietnamese warp knitting customers with technical support. The training was carried out by Karl Mayer in China. Karl Mayer also relies on its Chinese subsidiary for its operations in Bangladesh. From February to the end of May 2017, roughly 60 two-bar HKS machines were installed at the premises of a domestic producer of mosquito nets. More machines are to be sold in the middle of the second quarter.
As far as warp knitting machines are concerned, Bangladesh is a relatively new market for Karl Mayer, but one which is currently developing in a very promising way. India is seen as more as a market offering a great deal of potential. Karl Mayer is currently introducing its Karl Mayer Connect app on to the Indian market to effectively complement its technicians operating there. If required, customers can communicate with the Karl Mayer’s service organisation via mobile terminals. To send off a service request, all that has to be done is to scan in a QR code from the machine’s touch screen display, and the main machine data are transmitted in order to explain the problem.