The government of Bangladesh has taken steps to launch hotlines for workers in the readymade garment sector. These will enable workers to report violation of rights, fire and building safety and related issues. This is a complaint mechanism, where callers will have their identity protected. The service would also help them inform the authorities of any harassment or obstacles to trade union activities.

While apparel makers have admitted the necessity of hotlines for the RMG sector, at the same time they have stressed the need for a mechanism for addressing grievance inside factories. They have expressed apprehension that the hotlines might be misused. They fear false reporting, which might cause a heavy damage to the business and reputation of a factory. They want measures to be enacted to prevent misuse, legal protection for factories and provisions for awarding damages as compensation.

Bangladesh’s garment factories have of late been hit by a series of fires and accidents and even building collapses. The country’s safety record has become a matter of international concern and major brands and retailers which source from Bangladesh want the country to take corrective measures and ensure compliance with global norms and practices.